Shipping policy

Last updated: October 2026

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Order Processing

All orders are processed within 1–3 business days.

Orders placed on weekends or holidays will begin processing on the next business day.

You will receive a confirmation email after placing your order, and another notification with tracking information once your order has shipped.

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Shipping Times

United States normal: 7–15 business days
United States fast shipping Option: 3–5 business days

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Tracking Your Order

Once your order ships, you will receive an email with a tracking number to monitor your delivery.

Please allow 48–72 hours for tracking information to update.

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Shipping Delays

Cozy Kingdm is not responsible for delays caused by:

-Customs processing

-Carrier issues

-Incorrect addresses provided by the customer

-Weather conditions or other events outside our control

 

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Wrong Address Disclaimer

Please ensure your shipping address is correct.

We cannot guarantee address changes once an order has been placed.

If a package is returned due to an incorrect or incomplete address, the customer is responsible for reshipping costs.

 

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Lost, Stolen, or Damaged Packages

If tracking shows your order as delivered but you have not received it, please contact the carrier first.

If the carrier cannot locate the package, contact us at contact@cozykingdm.com

 and we will assist you.

If your item arrives damaged, contact us immediately with photos and your order number so we can make it right.

 

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Customs & Import Fees

International orders may be subject to customs duties or taxes.

These fees are not included in your order total and are the responsibility of the customer.

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Contact

For any shipping questions, please reach out to us at:

contact@cozykingdm.com