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About Us

About Cozy Kingdm

Comfort should feel effortless.

Cozy Kingdm was created around one simple idea: making everyday moments at home feel warmer, softer, and more comfortable.

We carefully select products that combine comfort, functionality, and thoughtful design — starting with our heated wearable robe, made for cold mornings, movie nights, working from home, and all the moments when a regular blanket just isn’t enough.

As an independent online brand, we focus on finding products we genuinely believe can improve your everyday routine. We pay close attention to quality, practicality, and the overall customer experience before bringing something into the Cozy Kingdm collection.

Our goal isn’t to fill your home with more things. It’s to offer simple comforts you’ll actually use and love.

Warmth that moves with you.
Comfort made for real life. 🤍

— Cozy Kingdm

FAQ

Frequently Asked Questions

How does the heated robe work?
The robe plugs into a standard US wall outlet and uses an adjustable controller to deliver consistent warmth throughout the heated areas.

How many heat settings does it have?
It features 9 adjustable heat levels, so you can choose anything from gentle warmth to a much cozier setting depending on how cold you feel.

Does it have an automatic shut-off timer?

Yes. You can set the timer from 1 to 9 hours, giving you more control over how long the robe stays heated.

Does it need to stay plugged in?

Yes. The robe is powered through a standard electrical outlet, which allows it to provide steady heat without relying on a rechargeable battery.

Is the robe full length?

Yes. It is designed for head-to-toe comfort, with a long fit that provides significantly more coverage than a traditional robe.

What does the inside feel like?

The interior features a soft sherpa-style lining designed to feel warm and cozy even before the heating function is turned on.

Can I wash the robe?

Yes. Always disconnect and remove the controller before washing. We recommend following the care instructions included with your robe and using a gentle cycle to help preserve its softness and quality.

How should I store it during the warmer months?

Make sure the robe is completely clean and dry before storing it. Fold it loosely and keep it in a cool, dry place. Avoid placing heavy objects on top of it or tightly compressing the heating components.

What if I choose the wrong option?

Contact us within 30 days of receiving your order and our customer care team will help you with the available options.

Do you ship outside the United States?

At this time, Cozy Kingdom is focused on U.S. customers only.

Is it good for working from home?

Absolutely. Its wearable design lets you stay warm while working at your desk, reading, watching TV, or relaxing around the house.

How quickly does it warm up?

The heating system is designed to provide warmth quickly after being turned on. You can start at a higher setting and lower it once you reach your preferred comfort level.

Who is this robe best for?

It’s especially useful for people who are always cold, work from home, live in colder climates, or simply want something warmer and more comfortable than a traditional robe.

Need more help?

Contact Cozy Kingdom Customer Care and we’ll be happy to assist you.

Contact Us

Contact@cozykingdm.com

Shipping & Delivery

Last updated: October 2026

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Order Processing

All orders are processed within 1–3 business days.

Orders placed on weekends or holidays will begin processing on the next business day.

You will receive a confirmation email after placing your order, and another notification with tracking information once your order has shipped.

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Shipping Times

United States normal: 7–15 business days
United States fast shipping Option: 3–5 business days

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Tracking Your Order

Once your order ships, you will receive an email with a tracking number to monitor your delivery.

Please allow 48–72 hours for tracking information to update.

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Shipping Delays

Cozy Kingdm is not responsible for delays caused by:

-Customs processing

-Carrier issues

-Incorrect addresses provided by the customer

-Weather conditions or other events outside our control

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Wrong Address Disclaimer

Please ensure your shipping address is correct.

We cannot guarantee address changes once an order has been placed.

If a package is returned due to an incorrect or incomplete address, the customer is responsible for reshipping costs.

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Lost, Stolen, or Damaged Packages

If tracking shows your order as delivered but you have not received it, please contact the carrier first.

If the carrier cannot locate the package, contact us at contact@cozykingdm.com

and we will assist you.

If your item arrives damaged, contact us immediately with photos and your order number so we can make it right.

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Customs & Import Fees

International orders may be subject to customs duties or taxes.

These fees are not included in your order total and are the responsibility of the customer.

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Contact

For any shipping questions, please reach out to us at:

contact@cozykingdm.com

Privacy Policy

Last updated: September 30, 2026

Cozy Kingdom operates this online store and provides the products, content, features, and services available through our website (collectively, the “Services”).

Our store is powered by Shopify, which provides the ecommerce platform that allows us to offer our products and Services to you.

This Privacy Policy explains how Cozy Kingdom collects, uses, processes, and shares personal information when you visit our website, place an order, submit a review, contact us, or otherwise interact with our Services.

By using our website, you acknowledge that you have read and understand the practices described in this Privacy Policy.

Information We Collect

Depending on how you interact with Cozy Kingdom, we may collect the following types of information:

Contact Information

Your name, email address, phone number, billing address, and shipping address.

Order and Transaction Information

Products you purchase, order history, returns, exchanges, cancellations, payment status, and other transaction-related information.

Payment Information

Payment information may be processed by Shopify and authorized payment providers. Cozy Kingdom does not necessarily store your complete payment card information directly.

Account Information

If you create an account, we may process information associated with that account, such as login details, preferences, and settings.

Customer Communications

Information you provide when contacting customer support, sending us an email, submitting a question, or otherwise communicating with us.

Reviews and User-Submitted Content

If you submit a product review, we may collect your name, rating, written review, photos, videos, and information used to determine whether a purchase can be verified.

Device and Usage Information

We may automatically receive information such as your IP address, browser type, device information, website activity, pages visited, and interactions with our store.

How We Collect Information

We may collect information:

Directly from you when you place an order, contact us, create an account, or submit information.
Automatically when you browse or interact with our website.
Through cookies and similar technologies.
From Shopify and service providers that help us operate our store.
From business partners or third-party services when permitted by applicable law.

How We Use Your Information

We may use personal information to:

Process and fulfill your orders.
Arrange shipping and delivery.
Provide order confirmations and tracking information.
Process returns, refunds, or exchanges.
Provide customer support.
Maintain and improve our website and Services.
Detect and prevent fraud, abuse, or unauthorized activity.
Maintain the security of our store.
Enable customers to submit product reviews.
Verify purchases where review verification services are available.
Communicate with you regarding your account or purchases.
Send promotional or marketing communications when permitted.
Personalize your shopping experience.
Comply with applicable laws and legal obligations.

Reviews

Cozy Kingdom may use third-party review services, including Loox Reviews, to collect, manage, display, and verify customer reviews.

Information submitted through a review form may be processed by the review provider according to its own privacy practices.

A review may be identified as a verified purchase only when the review platform is able to confirm a qualifying purchase.

How We Share Information

We may share personal information with companies that help us operate our business, including:

Shopify.
Payment processors.
Shipping and fulfillment providers.
Customer support providers.
Review platforms.
Website hosting and technology providers.
Analytics providers.
Marketing and advertising partners where applicable.

We may also disclose information when required by law, legal process, court order, government request, or when necessary to protect Cozy Kingdom, our customers, or others.

We do not disclose personal information simply for unrelated purposes without an appropriate reason or authorization.

Shopify

Our online store is hosted through Shopify.

Shopify processes certain personal information to provide ecommerce functionality, improve its services, prevent fraud, and support transactions made through Shopify-powered stores.

Information you provide through our store may therefore be processed by Shopify and its service providers, including in countries other than the country where you live.

You can learn more about Shopify's privacy practices through Shopify's own Consumer Privacy Policy and Privacy Portal. CozyCo's policy similarly explains that Shopify independently processes certain information associated with Shopify-powered stores.

Cookies and Similar Technologies

Our website and the services we use may use cookies and similar technologies.

These technologies may help us:

Keep the website functioning properly.
Remember preferences.
Understand website usage.
Improve customer experience.
Measure website performance.
Support advertising or marketing where applicable.

Your browser may allow you to control or disable certain cookies, although doing so may affect some website functionality.

Marketing Communications

If you choose to receive promotional communications from Cozy Kingdom, we may send you information about products, offers, or updates.

You may unsubscribe from promotional emails at any time by using the unsubscribe option included in those messages.

Even after unsubscribing from marketing, we may still send transactional communications relating to your orders, account, returns, or customer service requests.

Third-Party Websites

Our website may contain links to services or websites operated by third parties.

Cozy Kingdom does not control the privacy or security practices of those third parties. We encourage you to review their privacy policies before providing personal information to them.

Children's Privacy

Our Services are intended for adults and are not designed specifically for children.

We do not knowingly collect personal information from children where doing so would violate applicable law.

If you believe a child has provided personal information to us improperly, please contact us at Contact@cozykingdm.com.

Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information.

However, no website, electronic transmission, or storage system can guarantee absolute security.

Please avoid sending sensitive information to us through insecure communication channels.

Data Retention

We may retain personal information for as long as reasonably necessary to:

Provide our Services.
Maintain customer accounts.
Process transactions.
Resolve disputes.
Meet legal or regulatory requirements.
Enforce our agreements and policies.

Retention periods may vary depending on the type of information and the reason it was collected.

Your Privacy Rights

Depending on where you live, applicable privacy laws may provide you with certain rights regarding your personal information.

These may include the right to:

Request access to your personal information.
Request correction of inaccurate information.
Request deletion of certain information.
Obtain a copy of certain information.
Withdraw consent where processing is based on consent.
Opt out of certain forms of targeted advertising, sale, or sharing where applicable.

Some rights may be subject to exceptions or identity verification requirements.

To submit a privacy request, contact us at:

Contact@cozykingdm.com

We will process eligible requests in accordance with applicable law.

International Data Processing

Some of the service providers we use may process or store information outside the country or state where you live.

Where required by applicable law, appropriate safeguards may be used when personal information is transferred internationally.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our Services, business practices, technologies, or legal requirements.

When changes are made, we will update the “Last updated” date displayed at the top of this page.

We encourage customers to review this Privacy Policy periodically.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to submit a privacy-related request, please contact:

Cozy Kingdom

Email: Contact@cozykingdm.com

Refund Policy

Last updated: September 30, 2026

At Cozy Kingdom, we want you to feel confident with your purchase. If something isn’t right, we offer a 30-day return policy, meaning you have 30 days from the date your order is delivered to request a return.

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Return Eligibility

To be eligible for a return, the item must be:

In the same condition in which it was received
Unused and unworn
Clean and free from damage caused after delivery
Returned with any included accessories or components
Accompanied by proof of purchase or your order number

Please contact us before sending any item back.

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How to Start a Return

To request a return, email us at:

Contact@cozykingdm.com

Please include:

Your order number
The name used on the order
The reason for the return
Photos if the item arrived damaged, defective, or incorrect

If your return is approved, we will provide the appropriate return instructions and return shipping information.

Do not send your item back before receiving return instructions from us. Returns sent without prior authorization may not be accepted.

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Return Shipping

For approved returns within our 30-day return window, Cozy Kingdom will cover the return shipping cost.

We will provide the customer with the appropriate return instructions and, when applicable, a prepaid return shipping label.

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Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives.

If your item is damaged, defective, or different from what you ordered, contact us as soon as possible at Contact@cozykingdm.com.

Please include photos of the item and your order number so we can review the issue and provide an appropriate solution.

If the issue is confirmed, Cozy Kingdom will cover the necessary return or replacement shipping costs.

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Wrong Size or Option Selected

If you selected the wrong size, color, or product option, please contact us within 30 days of receiving your order.

We will help you arrange the return and explain the available options.

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Sale and Discounted Items

Items purchased during a sale, promotion, or with a discount code are eligible for return as long as they meet the requirements of this policy and the return is requested within 30 days of delivery.

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Exchanges

If you would like a different size, color, or option, contact us at Contact@cozykingdm.com.

Depending on product availability, we may help arrange an exchange or ask you to complete the return and place a new order for the desired item.

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Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow up to 10 business days after approval for the refund to appear. Your bank or credit card provider may require additional processing time.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact:

Contact@cozykingdm.com

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Non-Returnable Situations

We may be unable to accept a return if:

The return is requested more than 30 days after delivery
The item shows signs of misuse or damage caused after delivery
The item has been materially altered
Required parts or accessories are missing
The return was sent without prior authorization

If you are unsure whether your order qualifies, contact us before shipping anything back.

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Contact Us

For any return, exchange, or refund questions, contact:

Cozy Kingdom

Contact@cozykingdm.com

Terms of Service

Last updated: September 30, 2026

Welcome to Cozy Kingdm. These Terms of Service (“Terms”) govern your use of our website, products, and services.

Our store is powered by Shopify. By visiting our website, placing an order, or otherwise using our services, you agree to these Terms and our Privacy Policy.

Online Store Use

You may use our website only for lawful purposes.

You agree to provide accurate and current information when placing an order or creating an account. You are responsible for maintaining the confidentiality of your account information.

Products

We make reasonable efforts to display our products, colors, features, and descriptions accurately. However, appearance may vary slightly depending on your device or screen.

Product availability, specifications, pricing, and promotions may change without notice.

Products should always be used according to the instructions, warnings, and care information provided with them.

Orders

Placing an order does not guarantee acceptance.

Cozy Kingdm reserves the right to refuse, modify, or cancel an order when necessary, including in cases of:

Pricing or product information errors
Suspected fraud
Payment issues
Product unavailability
Incorrect customer information

If an order is cancelled after payment has been processed, any applicable refund will be issued according to our policies.

Pricing & Payments

All prices are displayed in U.S. dollars unless otherwise stated.

Prices, discounts, and promotional offers may change at any time.

You agree to provide valid billing and payment information and confirm that you are authorized to use the selected payment method.

Shipping & Delivery

Cozy Kingdm currently ships within the United States.

Shipping and delivery dates are estimates and may be affected by carrier delays, weather, high-demand periods, address errors, or circumstances outside our control.

Please review our Shipping & Delivery Policy for additional information.

Returns & Refunds

Eligible purchases may be returned within 30 days of delivery, subject to the requirements in our Return & Refund Policy.

Please contact us before returning any product.

Our complete return and refund terms are available in our Return & Refund Policy.

Intellectual Property

The Cozy Kingdm name, branding, website design, original images, graphics, text, and other original content are protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, sell, or commercially use our original content without prior permission.

Third-Party Services

Our store may use third-party services including Shopify, payment processors, shipping providers, review platforms, analytics services, and other technology providers.

Those providers may operate under their own terms and privacy policies.

Shopify provides the ecommerce platform supporting our store, but purchases made through Cozy Kingdm are transactions between you and Cozy Kingdm. This follows the same Shopify merchant relationship described in the reference Terms.

Prohibited Uses

You may not use our website to:

Violate any law
Commit fraud
Submit false or misleading information
Infringe intellectual property rights
Attempt unauthorized access to our systems
Distribute malware or harmful code
Scrape or interfere with the operation or security of the website
Harass or impersonate another person

We may restrict access when these Terms are violated.

Errors & Changes

Occasionally, our website may contain errors relating to descriptions, pricing, availability, promotions, shipping, or other information.

We reserve the right to correct those errors and update information when necessary.

Disclaimer & Limitation of Liability

To the fullest extent permitted by law, our website and services are provided on an “as available” basis.

Cozy Kingdm is not responsible for losses resulting from misuse of a product, failure to follow provided instructions or warnings, third-party carrier issues, or circumstances outside our reasonable control.

Nothing in these Terms limits any consumer rights that cannot legally be excluded under applicable law.

Privacy

Your use of our website is also governed by our Privacy Policy, which explains how personal information is collected, used, and shared.

Changes to These Terms

We may update these Terms periodically to reflect changes to our business, services, policies, or applicable laws.

The latest version will always be posted on our website with an updated revision date.

Governing Law

These Terms are governed by the applicable laws of the State of Florida and the United States, without regard to conflict-of-law principles.

Any disputes will be subject to the jurisdiction of the appropriate courts located in Florida, except where applicable consumer law requires otherwise.

Contact Us

Questions regarding these Terms may be sent to:

Cozy Kingdm

Contact@cozykingdm.com

Contact Information

Have a question about your order or need assistance?

The Cozy Kingdm Customer Care team is here to help.

Customer Support

For general questions, order assistance, returns, or delivery concerns, contact us at:

Contact@cozykingdm.com

We aim to respond as soon as possible during regular business days.

Order Questions

For questions regarding your order, shipping, tracking, or delivery, please include:

Your full name
Order number
Email address used at checkout
A brief description of your question or issue

Providing this information will help us assist you more efficiently.

Returns, Damaged or Incorrect Items

If you need help with a return, or if your order arrived damaged, defective, or incorrect, please contact:

Contact@cozykingdm.com

Please include your order number and, when applicable, photos of the item.

Please do not send a product back before receiving return instructions from our team.

Business Information

Cozy Kingdm

Customer Care: Contact@cozykingdm.com

For additional information, please review our Shipping & Delivery, Return & Refund, Privacy Policy, and Terms of Service.

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